
Conference Payment & Cancellation Policy:
Cancellation requests must be made in writing and administrative fees are based on the date the cancellation request is received.
Sponsors, Presenting & Exhibiting Companies:
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Cancellations made before 13 March 2026
Full refund.
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Cancellations made between 14 March 2026 - 30 April 2026
A 10% cancellation fee will apply. A credit note for 90% of you invoice will be issued. If your invoice had not been paid, you will be required to pay 10% of your total invoice. If your invoice had already been paid, the credit note will be held for future conferences. Refunds will only be issued at the discretion of RIU Conferences | Vertical Events Management.
Cancellations made on/after 1 May 2026
No Refund will be given.
If your invoice has not been paid by 1 May 2026 and you cancel your participation, you will still be required to pay the full amount.
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Delegates:
Cancellations
All cancellations must be made in writing to RIU Conferences | Vertical Events prior to Thursday 28 May 2026. Refunds (minus any applicable credit card fees) will be paid only if cancellation is provided to RIU Conferences | Vertical Events prior to Thursday 28 May 2026.
Alternatively, you may transfer your registration to a substitute delegate, by providing details in writing to RIU Conferences | Vertical Events prior to the event (E: diane@verticalevents.com.au).
RIU Conferences | Vertical Events reserves the right to cancel your booking if payment has not been made by the due date.



